Privacy Policy

Privacy Policy for Pool Services of Wilmington LLC
Effective Date: May 21, 2025
1. Information We Collect
We collect the following types of personal information:
- Name, phone number, email address, and mailing address
- Automatically collected technical information such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services
2. How We Collect Information
We collect information through:
- Website forms
- Phone calls
- Cookies and similar technologies
3. How We Use Your Information
Your information may be used to:
- Send promotions, offers, and service updates
- Provide appointment reminders
- Improve and personalize your experience with our Services
4. Text and Email Marketing Consent
By submitting your information through our website or during communication, you consent to receive promotional emails and text messages from us. Message and data rates may apply. You can opt out at any time by:
- Clicking “Unsubscribe” in emails
- Replying “STOP” to SMS messages
5. Third-Party Services
We use the following third-party tools and services:
- Google Maps Platform APIs
- Twilio SendGrid
- Quote IQ

These services may collect data necessary for their features to function and are governed by their own privacy policies.
6. Sharing of Information
We do not sell your personal information. We may share your information with trusted service providers who help us operate our business, as long as they are contractually obligated to protect your data. These may include:
- Cloud Computing Services
- Data Analytics Services
- Sales & Marketing Tools
- Communication Services (e.g., Twilio SendGrid)
- Customer Management Platforms (e.g., Quote IQ)
7. Cookies and Tracking Technologies
Cookies and similar technologies are used on our website to enhance user experience and analyze usage patterns. These may collect data such as browser settings, pages visited, and session duration.
8. Your Rights
You may request to:
- Review, update, or delete your personal information
- Opt out of marketing communications
9. Contact Us
If you have any questions or concerns about this policy, please contact:

Pool Services of Wilmington LLC
admin@poolservicesofwilmington.com